Your complete guide to operating as an independent service provider on the HALA MOVE platform. Read this before registering. It sets out your rights, your obligations, and how your earnings work.
Please read this agreement fully before registering. By completing registration and ticking the acknowledgment checkbox in the HALA MOVE Driver app, you confirm that you have read, understood, and agreed to every section of this Driver Agreement. This agreement is legally binding.
HALA MOVE (Pty) Ltd operates a technology platform that connects customers with independent transport service providers. You are registering as an independent service provider, not as an employee of HALA MOVE.
This agreement does not create an employment relationship, a labour broker relationship, or any relationship of agency between you and HALA MOVE. HALA MOVE does not direct your working hours, your route, your driving method, or any other aspect of how you perform transport services except for the requirements set out in this agreement that are necessary to maintain the quality and safety standards of the platform.
You retain the right to work for other platforms, other companies, or other clients at any time. HALA MOVE does not require exclusivity.
You are responsible for your own tax obligations on income earned through the HALA MOVE platform. HALA MOVE does not deduct income tax, UIF, or any other statutory deduction from driver payouts. You are responsible for complying with all applicable South African tax law in connection with your earnings.
To register as a driver on HALA MOVE, you must provide the following and confirm that all information is accurate and current:
You confirm that all information you provide is true, complete, and not misleading. HALA MOVE may verify your information against third-party databases and may request additional documentation at any time. Providing false information is grounds for immediate account suspension and may result in legal action.
HALA MOVE reserves the right to re-verify your information periodically and to request updated documentation when required, including when your roadworthy certificate expires or when your vehicle details change.
Your vehicle must be roadworthy at all times while you are accepting jobs through the HALA MOVE platform. A current, valid roadworthy certificate is a condition of your account remaining active.
HALA MOVE tracks roadworthy certificate expiry dates and will send you a reminder 30 days before your certificate expires. If your roadworthy certificate expires, your account will be automatically paused. You will not receive job notifications and your profile will not appear to customers until you upload a current certificate.
You are responsible for maintaining your own vehicle insurance. HALA MOVE does not provide vehicle insurance for drivers and is not liable for damage to your vehicle that occurs during jobs or at any other time. Your vehicle must be insured in accordance with applicable South African law.
Your vehicle must be clean and presentable before each job. For jobs assigned under B2B corporate contracts, additional vehicle presentation standards may apply as specified in the relevant contract briefing.
When you submit a bid on a job and that bid is accepted by the customer, you are making a binding commitment to complete that job. Accepting a bid is not optional follow-through it is a contractual commitment.
If you are unable to fulfil a confirmed job, you must notify HALA MOVE through the in-app support function as early as possible and in any event before the scheduled pickup time. Cancellations after acceptance negatively affect your completion rate and your standing on the platform.
Your target completion rate is 98% or above, measured as the percentage of accepted bids that result in a completed, confirmed delivery. Drivers whose completion rate falls below 90% over a 30-day period will receive an in-app notification and may have their job access temporarily restricted.
You must not cancel a job or abandon a job in progress without contacting HALA MOVE support. Abandonment of a job in progress without notice or legitimate reason is a serious breach of this agreement and may result in account suspension.
The photo protocol is your protection. Without photos, you have no defence if a customer claims damage occurred during the job. This is not a compliance requirement it is a tool that protects your income.
Before you touch a single item at the pickup address, you must open the HALA MOVE Driver app and take photographs of every item you are about to load. These photographs must clearly show the condition of each item any pre-existing scratches, dents, marks, or damage must be visible. The photographs are timestamped and geotagged at the moment they are taken.
The customer reviews and approves these photographs in their HALA MOVE Customer app before you load anything. Their approval is a digital acknowledgment of the pre-loading condition of their items. Once they approve, you proceed to load.
At the delivery address, before you leave, you must photograph all delivered items in their final position. These photographs confirm that the items arrived and show their condition at delivery.
If you do not follow the photo protocol and a customer subsequently raises a damage dispute, HALA MOVE will be unable to defend your position. The dispute will be resolved in the customer’s favour by default where the driver failed to take the required photographs. There are no exceptions to this rule.
If a customer refuses to review or approve your pickup photographs before you load, contact HALA MOVE support through the in-app button before proceeding. Do not load items without either customer approval or explicit instruction from HALA MOVE support.
For each completed job, you receive 80% of the accepted bid amount. HALA MOVE retains 20% as the platform fee. This split applies to all consumer jobs.
Your payout is processed automatically when the customer confirms delivery in the HALA MOVE Customer app. For jobs confirmed before 5:00pm on a business day, payment is processed for same-day settlement to your registered bank account. For jobs confirmed after 5:00pm, payment is processed the following business day morning. Actual settlement timing is subject to your bank’s processing times and to the payment processing schedule of PayFast, HALA MOVE’s payment processor.
You are responsible for ensuring the accuracy of your bank account details. If a payout fails because of incorrect bank details you provided, HALA MOVE will attempt to notify you, but is not liable for delays caused by inaccurate information you submitted.
HALA MOVE does not withhold income tax, UIF, or other deductions from payouts. Your payout is the gross amount before your personal tax obligations. You are responsible for declaring and paying any tax due on your HALA MOVE earnings.
After each completed job, the customer rates their experience with you on a scale of 1 to 5 stars. Your rating is the rolling average of your most recent ratings and is visible to all customers when you submit bids.
Your rating affects your position in bid rankings. When a customer reviews bids from multiple drivers, higher-rated drivers with relevant experience are ranked more prominently. Maintaining a strong rating is directly connected to winning more jobs.
| Rating range | Account status | Effect |
|---|---|---|
| 4.5 – 5.0 ★ | Elite standing | Priority ranking in bid results. Eligible for HALA MOVE Priority subscription. |
| 4.0 – 4.4 ★ | Good standing | Normal job access. Competitive in standard bid situations. |
| 3.5 – 3.9 ★ | Warning level | In-app improvement notice. Reduced job notification frequency. |
| Below 3.5 ★ | Review required | Account suspended pending review. Re-onboarding process required before reinstatement. |
If you believe a customer rating is inaccurate, unfair, or retaliatory, you may dispute it through the in-app support channel within 7 days of the rating being posted. HALA MOVE will review the rating in the context of the job record, including GPS data, photos, chat history, and status logs. HALA MOVE’s decision on disputed ratings is final.
You represent HALA MOVE with every job you complete. The following standards apply to all jobs:
For B2B corporate contract jobs: Additional conduct requirements apply. You will receive a specific briefing for each B2B contract. These requirements include professional appearance standards, facility access protocols, and specific communication requirements from the corporate client. Non-compliance with B2B conduct standards is treated as a contract breach.
HALA MOVE Priority is an optional paid subscription that gives you priority placement in bid rankings when your rating is equal to other bidding drivers. Priority is designed for experienced, high-performing drivers who want to convert their track record into more consistent job wins.
HALA MOVE Priority is available on the 90-day roadmap. When it launches, all eligible drivers will be notified in the app.
If you are registered as a driver under a fleet owner’s account, your individual driver obligations under this agreement remain fully in effect. Your fleet owner manages vehicle assignments and contract allocations through the fleet dashboard, but the standards of this Driver Agreement apply to you personally for every job you complete.
HALA MOVE does not govern the employment, contractual, or payment relationship between fleet owners and the individual drivers registered under their accounts. Any dispute between you and your fleet owner regarding your working arrangement, pay, or conditions is a matter between you and the fleet owner. HALA provides the platform through which jobs are distributed and payouts are processed. It does not mediate internal fleet arrangements.
You may deregister your driver account at any time by contacting HALA MOVE through the in-app support function or by emailing hello@halaapp.co.za. Deregistration does not affect your right to receive any outstanding payouts for jobs you have already completed and confirmed.
HALA MOVE may suspend or permanently terminate your account in the following circumstances:
Where possible, HALA MOVE will provide notice and an opportunity to respond before permanent termination. Immediate suspension may apply where the breach involves fraud, safety concerns, or conduct that poses a risk to customers.
Any payout owed for jobs completed and confirmed before the date of termination will be processed and paid regardless of the reason for termination.
By completing the registration process in the HALA MOVE Driver app and ticking the acknowledgment checkbox, you confirm that:
This acknowledgment constitutes a legally binding agreement between you and HALA MOVE (Pty) Ltd, governed by the laws of the Republic of South Africa, subject to the jurisdiction of the South African courts in Durban, KwaZulu-Natal.
If you have any questions about this agreement before registering, contact us at hello@halaapp.co.za.