Frequently Asked Questions

In most areas of Durban, you’ll start receiving offers within 2 minutes of posting. The time depends on how many verified drivers are online near you at that moment. The app shows you live driver availability before you post, so you always know whether drivers are nearby. If no offers arrive within 10 minutes, you’ll receive a notification.

The load is photographed at pickup and again at delivery, timestamped. If something arrives damaged, you open a dispute in the app. HALA MOVE reviews the photos and the full job record and issues a finding within 24 business hours. The photo record is your protection.

If an item is damaged, HALA MOVE mediates between you and the driver based on the evidence, and the driver’s rating is affected if damage occurred during their job.

Every driver on HALA MOVE has completed our verification process before they see their first job. This means: their South African ID has been checked against the government database, their selfie has been matched to the photograph Home Affairs holds for that ID, and their driver’s licence, vehicle licence disc and bank account have been checked. If a licence disc expires, we remind the driver every week until the renewed disc is uploaded. When you see a driver’s profile, their verified status is real, not a self-declared checkbox.

You don’t have to accept any offer. Before you post your job, you see a fair price range based on your distance, items, and floor situation. You set a maximum budget. Drivers make offers to match or beat it. If all the offers are higher than you’re comfortable with, you can decline them all and repost at a different price or time. You are never locked into accepting an offer you’re not happy with.

Yes, cancelling before you accept a driver’s offer costs nothing. Your job posting is free and you can withdraw it at any time before accepting. If you cancel after a driver has accepted your offer and is already on their way, a small cancellation fee may apply to compensate the driver for fuel already used. That fee is shown to you before you confirm the cancellation. Your payment hold is always released within 24 hours of any cancellation.

When you accept a driver’s offer, your payment is held in escrow by PayFast, South Africa’s leading payment gateway. The money does not go to the driver at that point. It sits in a secure hold. It moves to the driver when you confirm delivery in the app, or automatically 24 hours after the driver completes the job with a proof-of-delivery photo if you have not confirmed by then. If the job doesn’t happen, the hold is released back to you. HALA MOVE never holds your money directly; it is held by PayFast under their secure payment infrastructure.

HALA MOVE is currently live in Durban, KwaZulu-Natal. We cover Durban’s metro area, including the CBD, Berea, Glenwood, Westville, Pinetown, Umhlanga, KwaMashu, Umlazi, and surrounding areas. The app will show you live driver availability in your area before you post your job; if drivers are nearby, you’ll see them on the map. We are expanding to Johannesburg and Cape Town. Check the app for current coverage.

You can see your driver on the live map from the moment they accept your job. If they are running late, they are required to message you through in-app chat before they’re late, not after. If a driver fails to arrive within a reasonable window without communication, you can contact HALA MOVE support through the app. HALA MOVE will investigate and your payment hold will be released in full. The driver’s account is flagged. Three unresolved no-shows result in suspension from the platform.

You need your South African ID number and your Smart ID card, a valid driver’s licence, your vehicle details (type, make and model, registration) and a South African bank account in your own name for your payouts. The app asks for nine photos: a selfie, the front and back of your Smart ID card, your driver’s licence, your vehicle licence disc, and your vehicle from the front, back, left and right. The registration process takes about 15 minutes. Once your documents are submitted, they are checked automatically and our team reviews them, typically within 24 hours. You’ll receive an SMS and in-app notification when you’re approved and ready to receive jobs.

You set your own price for every job. HALA MOVE’s commission is 20% of the job price. There is no monthly fee, no registration cost, and no minimum number of jobs. What you earn depends entirely on your availability, how you price your offers, your vehicle type, and your rating. The platform provides the job feed and the payment infrastructure — the outcome is in your hands.

As soon as the customer confirms delivery in the app, your share of the job is released to your balance in the HALA MOVE Driver app. If the customer does not confirm, it is released automatically 24 hours after you complete the job with a proof-of-delivery photo. You cash out to your verified bank account whenever you want: the minimum withdrawal is R50, and withdrawals are paid by EFT within 1-2 business days. Actual timing depends on your bank’s processing schedule. There is no weekly cycle: every job is released on its own.

This is exactly why the photo protocol exists. Once the load is on your vehicle, the app asks you to photograph it before you set off, and every delivery ends with a timestamped photo. That gives HALA MOVE a documented record of the items’ condition at collection. If a customer claims damage that is already visible in your pickup photos, that photo is the evidence the dispute is decided on. If you followed the protocol, you are protected. If you skipped the photos, for any reason, HALA MOVE cannot defend your position. Take the photos. Every time. No exceptions.

Yes. HALA MOVE does not require exclusivity. You can use other platforms, take direct client work, or use any other source of income alongside HALA MOVE. The only rule is that if you have accepted an offer and are on an active HALA MOVE job, that job takes priority until it is completed and confirmed. You cannot be on an active HALA MOVE job and simultaneously commit to another job from a different source.

No. Your rating is a rolling average of your completed jobs; it does not change while you’re offline. Your position in offer rankings is based on your rating, your completed job count, and how your offer compares to the customer’s budget. None of these change just because you haven’t been online recently. You can take a week off and come back to exactly the same standing you left with. There is no penalty for time off.

HALA MOVE Priority is an optional subscription for experienced drivers (4.0+ stars, 30+ jobs) that gives your offers priority placement in ranking when your rating is equal to other drivers. It is coming in the next platform update. Whether it’s worth R200/month depends on your volume: if Priority consistently helps you win even one additional job per week that you would otherwise have lost, it pays for itself very quickly. The value is clearest for drivers who are active daily and competing on busy corridors. We’ll notify all eligible drivers when it launches.

Yes. When a customer requests helpers for their job, HALA MOVE adds R150 per helper to the job value and passes this through to you. You arrange your own helpers and pay them from this amount. Your helpers do not need to be registered on HALA MOVE for consumer jobs; they are working under your responsibility. If a job requires helpers and the customer has selected this option, you must arrive with the agreed number of helpers. Not having helpers when they were booked is a serious conduct issue and affects your rating and standing.

HALA MOVE offers formal B2B contracts for businesses that need regular, scheduled transport. We work with construction companies (site materials and waste), medical facilities (supply and inter-facility transfers), retailers and FMCG distributors (regular route deliveries), e-commerce companies with bulky goods, and event companies. Contract durations range from 30 days to 12 months. Pricing is tailored to your vehicle requirements, daily volume, route complexity, and contract length. Contact us at contact@halamove.co.za to discuss your requirements.

Fleet owners get a fleet dashboard. From one screen you can see where every driver on your account is right now, with the time of their last update; every job they complete, with its delivery photo; on-time performance; CO2 per vehicle and per delivery; and their earnings, all exportable to CSV. A driver joins your account only with their consent, and each driver goes through HALA MOVE’s standard verification before they can receive jobs. Request fleet access and we set your account up with you.

Corporate clients receive a single consolidated invoice at the end of each calendar month. The invoice is itemised by job, vehicle, route, date, and cost. Payment terms are 30 days from invoice date as standard. 14-day payment terms are available and attract a small additional discount. The invoice is available in your client dashboard at the same time it is emailed to your nominated accounts contact. All invoices are in South African rand.

HALA MOVE is structured to operate within South African government procurement frameworks. For organisations requiring transport under formal tender or procurement processes, we provide full company documentation, BEE certification, tax clearance certificates, and references from existing contracts. Government and municipal procurement requirements vary significantly between entities, so contact us at contact@halamove.co.za with the specific requirements of your procurement process and we will prepare the appropriate documentation.

Your business dashboard shows every job in progress and where each driver on your account was last seen, with the time of that update, and it refreshes every 30 seconds. Any job in progress opens on a live map that follows the driver. There is not yet one map with every vehicle on it, and the dashboard does not send alerts, so your team checks it when they need to.